FAQs

Product

Where are the garments manufactured?

Certton 100% Organic Cotton T-Shirts are made in Sydney, Australia.

Will the garments shrink in the wash?
The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.
Are the T-shirts suitable for printing and decorating?
All our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers and embroidery. The garments perform particularly well in digital direct-to-garment printing. If you require relabeling and /or decoration please contact www.occapparel.com.au our dedicated print partner.
Do the T-shirts have any labels or tags?
Certton garments have a top brand label and a care instructions label underneath. Both labels are are sewn in at centre neck.
How long will it take for me to receive my order?
All orders are usually picked, packed and despatched the same or next working day. The transit time depends on the delivery service.

Stock

How often does stock get replenished?
All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time.
Can I return goods to you? What is your returns policy?
Faulty garments can be returned free of charge for a refund or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied.
What are your payment terms?
All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online Webshop. Established customers with a trading history are welcome to apply for credit facilities.
What are the minimums for ordering?
There are no minimum order quantities – you can order one garment.
How can I check stock quantities?
The Webshop shows live inventory of all our stock products

For General Enquiries and/or to request a call back please email:

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